This privacy policy applies to Hotel + Home Ltd (we, us or our), trading as Harvyst. We are committed to protecting your privacy. This policy explains how we collect, use and share your personal data. It applies to all personal data we handle, whether we collect it through our website, in person, or through other means. Information we collect Identity and contact details Name (first name and surname) Email address and phone number Service related information Transaction details for products and services you've purchased from us or enquiries about our products and services Your preferences for our services and your marketing preferences and where relevant information related to loyalty programmes Feedback, complaints and compliments and survey responses Financial and payment information Payment details for products and services you've purchased from us and where relevant banking or payment card information Digital information IP address and general location information derived from your IP address Search and browsing behaviour and user journeys Website usage patterns Cookie preferences and tracking How we collect personal data Directly from you when you: when you interact with us, contact us, fill out forms. Automatically when you: visit our website, and interact with our online services. From third parties: service providers, business partners, previous employers, government organisations and organisations or people authorised by you. From publicly available sources: such as Companies House and professional networking sites such as LinkedIn. How we use your information Data protection law requires us to have proper legal reasons for using your personal data. We can only use your information when we have one or more of these legal bases. Consent - You have clearly agreed to us using your personal data for a specific purpose. Performance of a contract - We need to use your information to fulfil a contract with you, or because you've asked us to do something before entering into a contract. Legal duty - We must use your information to comply with the law. Vital interests - We need to use your information to protect someone's life. Public interest - We need to use your information to perform a task in the public interest or carry out official functions that have a clear legal basis. Legitimate interests - We have a genuine business reason to use your information, or a third party does, but only if this doesn't unfairly override your rights and interests. Where we rely on legitimate interests as our legal basis, we have conducted balancing tests to ensure our interests do not override your fundamental rights and freedoms. These assessments consider: The nature of our legitimate interest The impact on you Any safeguards we can implement Your reasonable expectations The broader context of our relationship Note that we may process your personal data for more than one legal basis depending on the specific purpose for which we are using your data. We have listed the reasons we process your data and the legal basis below. Please reach out to us if you need further details about the specific legal basis we are relying on to process your personal data. Managing your account and providing our services What we use your information for To enable you to access and use our platform, including providing login credentials To provide our services to you, including updating you on the status of your delivery and pickup of products, event registration, appointment management To contact and communicate with you about our services, including responding to support requests and enquiries and for dealing with complaints or claims Internal record keeping, administrative, invoicing and billing purposes Legal basis for using this information: Performance of a Contract Legal Duty (for billing and record-keeping requirements) Legitimate interests Types of information we use Identity and contact details Service related information Financial Information Digital information Website enquiries and customer service What we use your information for To contact and communicate with you about any enquiries you make with us via our website Legal basis for using this information: Legitimate interests Types of information we use Identity and Contact Data Digital Information Business improvement and development What we use your information for Analytics including profiling on our website Market research and business development To operate and improve our services, associated applications and associated social media platforms Legal basis for using this information: Legitimate interests Types of information we use Digital Information Marketing and communications What we use your information for: To send you promotional information about our events and experiences and information that we consider may be of interest to you To run promotions, competitions and offer additional benefits to you Legal basis for using this information: Legitimate interests Types of information we use: Identity and Contact Data Digital Information Legal compliance What we use your information for Comply with our legal obligations or if otherwise required or authorised by law Legal basis for using this information: Legal Duty Types of information we use All relevant Personal Data Our disclosures of personal data to third parties We may disclose personal data to Service providers Web hosting and server providers Payment processor Stripe Marketing and advertising providers Analytics providers Professional advisers Accountants Auditors Insurers and insurance brokers Legal advisers Business partners Our existing or potential suppliers Our business partners or contractors Corporate transactions If we merge with or are acquired by another company, or sell our business assets: Your information may be disclosed to our advisers Your information may be disclosed to the potential purchaser's advisers Your information may be included in the transferred assets Legal and regulatory bodies Courts and tribunals Regulatory authorities including as required for reporting obligations Law enforcement officers Other parties Third parties you have authorised Emergency services when necessary Any other parties as required or permitted by law Overseas transfers Where we store and access your information We store your personal data in the United Kingdom. However, your information may be transferred to locations outside the United Kingdom in these circumstances: When our service providers are located overseas When we work with overseas business partners When using cloud-based services or data storage solutions When required by law or legal proceedings Our approach to overseas transfers When we transfer your personal data outside the United Kingdom, we ensure it receives appropriate protection by: Only transferring your information to countries that UK data protection law recognises as providing adequate protection for personal data, or Putting in place a contract with the third party that means they must protect personal data to the same standards as the UK. Transferring personal data to organisations that are part of specific agreements on cross-border data transfers with the UK. What this means for you We only transfer the minimum amount of personal data necessary and require all recipients to: Protect your information to the same standards required by UK law Use your information only for the purposes we've agreed Allow us to monitor how they handle your information Provide you with the same rights over your information that you have under UK law Children’s Personal Data We do not knowingly collect or process personal data from children under 13 years of age without appropriate parental or guardian consent. If you are under 13, please do not provide personal data to us without first asking your parent or guardian for permission. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that information as quickly as possible. Parents and guardians have the right to: Review any personal data we hold about their child Request correction or deletion of their child's personal data Refuse or withdraw consent for further collection or use of their child's data Contact us with any concerns about their child's privacy If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately using the details provided in this policy. Data retention How long we keep your information We only keep your personal data for as long as we need it to: Provide our services to you Meet our legal, tax, accounting or regulatory obligations Handle any complaints or legal issues that may arise We may keep your information for longer periods if: You make a complaint that we need to investigate or respond to We reasonably believe legal action involving our relationship with you might occur The law requires us to keep it for specific timeframes How we decide retention periods When determining how long to keep your information, we consider: How much information we have and how sensitive it is The risk of harm if the information was accessed without permission Whether we can achieve our purposes in other ways What legal, regulatory, tax or accounting rules require The nature of our relationship with you and the services we provide What happens when we no longer need your information Once we no longer need your personal data, we will securely delete or destroy it in accordance with our data retention policies and legal requirements. Your Rights You can request information about retention periods for your data and ask for early deletion where legally possible. Your privacy rights and choices Providing information You can choose whether to provide personal data to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional. Right of Access You have the right to ask us for copies of your personal data. You can request other information such as details about where we get personal data from and who we share personal data with. There are some exemptions which means you may not receive all the information you ask for. Right to Rectification You have the right to ask us to correct or delete personal data you think is inaccurate or incomplete. Right to Erasure (“Right to be forgotten”) You can request deletion of your personal data in certain limited circumstances as set out in data protection law, such as where the data is no longer necessary or has been unlawfully processed. This right is not absolute and we may be required or entitled to retain your data for legal, regulatory or legitimate business reasons. Right to Restrict Processing You can ask us to suspend processing where: You contest the accuracy of the data Processing is unlawful but you don't want erasure We no longer need the data but you need it for legal claims You've objected to processing pending verification of our legitimate grounds Right to opt-out of marketing communications You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable. Right to Data Portability Where technically feasible, you can receive your personal data in a structured, commonly used format or have it transmitted to another controller where: Processing is based on consent or contract Processing is automated Right to Object You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds. Right to Withdraw Consent Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing. How to Exercise Your Rights To exercise any of these rights, contact us using the details below. We may ask for proof of identity and will respond within one month (extendable to three months for complex requests). These rights are available under data protection law, though some may not apply in every situation. We'll let you know if any limitations apply when you make a request. Making a complaint If you have concerns about how we handle your information. If you're unhappy with how we've used your personal data, please get in touch with us first using the contact details at the end of this policy. When you contact us: Give us full details about your complaint We'll investigate your concerns promptly We'll respond to you in writing explaining what we found and what we'll do to address your complaint Your right to complain to the regulator You can also make a complaint directly to the Information Commissioner's Office (ICO), the UK's data protection regulator, at any time. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint You don't have to contact us first before going to the ICO, but we'd appreciate the opportunity to try to resolve your concerns directly with you. Protecting your information We use multiple layers of security to protect your information including: We use appropriate technical and organisational measures to maintain the security and integrity of your personal data Public information Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available. Cookies and analytics Cookies and pixels We use cookies and similar tracking technologies on our website to enhance your browsing experience and improve our services. What are cookies? Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and understand how you use our site. Types of cookies we use Essential cookies: Necessary for the website to function properly Performance cookies: Help us understand how visitors interact with our website Functionality cookies: Remember your preferences and settings Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness Cookie consent When you first visit our website, you will see a cookie notice explaining our use of cookies. You can choose which types of cookies to accept through our cookie preference centre. You’ll find more information about the cookies we use in our cookie pop-up. Managing your preferences You can change your cookie preferences at any time by: Using our cookie preference centre on the website Adjusting your browser settings to refuse or delete cookies Visiting our cookie policy for detailed information about specific cookies Please note that disabling certain cookies may affect the functionality of our website and your user experience. Google Analytics We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages. Artificial Intelligence (AI) Technologies We may use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.
 Amendments We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes. Our contact details Privacy contact email: privacy@harvyst.co.uk Last update: 30 April 2026